Launch offer: free lifetime Pro for our first 1,000 users. How it works

Support

Help with a calculation, a saved bet or a technical issue for Matched Bets Calculator on iPhone and iPad.

Contact support

Email support@matchedbets.app for bugs, feature ideas, help with your records, or privacy and data requests. We aim to reply within two working days.

Please don't email backup files or full exports. If we need an example, invented numbers are enough. How we handle support requests.

Calculate, save and settle

  1. Calculate. Choose the bet type and enter the back stake, back odds, lay odds and exchange commission. Review the suggested lay, total liability and both outcomes. Underlay, overlay, custom stakes and partial matching are in the calculator.
  2. Save. Tap Save bet, enter the event and selection, choose your bookmaker and exchange and confirm the commission.
  3. Record what matched. A suggested stake isn't a confirmed lay until you confirm what the exchange actually matched.
  4. Settle. When the result is known, open Bets → Settle bet. Check the combined result before saving. Use Custom settlement for the exact net amounts from both accounts.

Started on the web calculator? Tap Save in the app to open the same numbers in Matched Bets (latest app version required).

Frequently asked questions

Why does my calculation show a small loss?

A qualifying bet usually has slightly different back and lay odds plus exchange commission, so both outcomes show a small cash loss — the cost of unlocking the offer. Free-bet and refund modes use different assumptions; check you chose the right bet type and whether the free bet stake is returned.

How should I enter exchange commission?

Use the rate that applies to your exchange account and market. The app remembers a default for each provider but stores the rate with each bet, so changing a default never rewrites history. If a market's commission differs, record the actual after-fee net amounts with Custom settlement.

What if only part of my lay matches?

Open Partial matching in the calculator and add each fill at its own stake and odds. The suggestion becomes the remaining lay you still need. Save only the amounts that actually matched; an overhedged position is flagged instead of suggesting a negative stake.

Can I correct a settlement?

Yes. Open the bet in Bets and correct the settlement or reopen it. Every change is kept as a revision, and totals are recalculated from settled records. Saving an open or draft bet never creates profit.

Why are GBP and EUR kept separate?

There's no automatic currency conversion. Each bet keeps the currency it was recorded in, and Insights shows each currency's totals separately.

How do I back up or restore my history?

Settings → Export full backup saves a versioned file. Restore from backup previews the import and merges without duplicating revisions. CSV is for spreadsheets and isn't a complete restore file.

How does iCloud sync work?

When your device is signed in to iCloud and iCloud is available to the app, records are stored in your own private iCloud database and sync between your devices. Saving always works offline. Sync isn't a backup, so export a full backup before reinstalling or changing devices.

How do I get the lifetime Pro launch offer?

Download Matched Bets during the launch. There's no sign-up or code: eligibility comes from Apple's record of your original App Store download, so it follows your Apple Account to a reinstall or new device. Pro features are in development; everything in the app today is free.

How do I delete my data?

Deleting a bet moves it to Recently Deleted (in Settings), where it can be restored. To erase everything, delete the app, then remove its data in Settings → your name → iCloud → Manage Storage, and delete any exported files and device backups you no longer want. We never hold a copy of your records. See the privacy policy.

What to include in a bug report

  • App version and build (Settings → About), iOS version and iPhone or iPad model.
  • The steps you followed, what you expected and what happened.
  • For calculation questions, invented numbers that reproduce the issue.
  • Screenshots with bookmaker names, balances and notes removed.

Responsible use

Matched Bets is for adults aged 18 and over. It is an independent manual calculator and record keeper, not a betting service, and it doesn't guarantee profit. Always confirm odds, matched amounts, offer terms and settlement with your bookmaker and exchange. If betting affects your wellbeing, stop and get free, confidential help: the National Gambling Helpline on 0808 8020 133 (24/7), GAMSTOP self-exclusion, or in Ireland GamblingCare.ie. Our gambling help page shows how to block gambling with your bank and where to get treatment.